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Imperial logo

FAQs

Order Information

Once your order has been placed and processed, you will receive a confirmation email with your order details. You can check the status of your order by visiting the Track Your Order page on our website.

Tracking information may not be immediately available after your order is placed. If you don't see any updates right away, please be patient and check back later.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team here or email us at [email protected] immediately after placing your order.

While we are unable to make changes to existing orders, we may be able to cancel your order if you contact us as soon as possible after purchase. This would allow you to place a new order with the correct details. Please note that once an order has begun processing or shipped, it cannot be cancelled.

If there is an issue with your order, please reach out to our customer support team here or by emailing us at [email protected].

To help us resolve the issue as efficiently as possible, please have the following details ready:

  • Your order number.
  • A brief description of the issue.
  • Photos of the item(s) and the packing slip (if available).
  • Photos of the packaging (if applicable).

Our team will review your case and provide a resolution as soon as possible. This may include sending a replacement, issuing a refund, or offering further assistance.

Payments & Discounts

To apply a promo or discount code:

• Proceed to checkout and enter your code in the Discount code or gift card field.

• Click Apply to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

If your discount code doesn't work, please check the following:

  • Make sure that you are applying the code to the correct Imperial website. Both the main Imperial website and Custom Imperial website run their own promotions with different coupon codes.
  • Ensure that your order meets the requirements of the coupon code. For example: if the coupon code is for free shipping on orders of $75 or more, make sure that you have $75+ worth of items in your chart when you try to apply the discount to your order.
  • Check the expiration date of the code to make sure that it is still valid.
  • Discount codes may be several characters long, so make sure that you are entering the full code.
  • You must use the same email address at checkout that your discount code is issued to. If you try to use a different email at checkout other than the one that is tied to your discount code, you will be unable to use it.

Shipping & Delivery

Orders are typically shipped within 1-3 business days. However, processing time varies by product. If we are experiencing a high volume of orders (holidays or sales) order processing may extend to 15-20 business days.

The shipping time displayed does not include the time required to produce your order. 

Estimated delivery dates are noted on the product pages and throughout the ordering process to provide transparency and better serve you.

We offer fast and free shipping for orders over $75 within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

We ship via USPS and FedEx. Please note that shipping times are estimated based on average delivery times and are not guaranteed. Orders placed after 12PM Central will be processed the following business day. Estimated delivery dates are available throughout the entire ordering process. 

Standard: 5-7 business days 
2nd Day: 2 business days 
Overnight: 1 business day

We currently only offer shipping to the United States and Canada at this time.

Sometimes we ship orders in multiple packages to ensure you receive your items faster. 

If you believe an item is missing, please first check your email for shipment updates or use our Track Your Order page to review the status of your order.

If you still find that an item is missing after reviewing your shipment details, please contact our customer support team here or email us at [email protected].

To help us resolve the issue as efficiently as possible, please provide the following details:

  • Your order number.
  • A brief description of the issue.
  • Photos of the item(s) and the packing slip (if available).
  • Photos of the packaging (if applicable).

If you have received an incorrect item, we sincerely apologize for the mistake and will work quickly to make it right. Please follow these steps:

  1. Check Your Order Details: Review your order confirmation email or account to confirm the item(s) you ordered.
  2. Contact Us: Reach out to our customer support team here or by emailing us at [email protected]. Include the following details to help us resolve the issue quickly:
    • Your order number.
    • A description of the issue (e.g., wrong item received).
    • Photos of the item(s) that you received and the packing slip (if available).
  3. Wait for a Response: Our team will review your case and get back to you as soon as possible with a solution. This may include sending the correct item, issuing a refund, arranging a return for the incorrect item, or providing further instructions.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can! 

If your package arrives damaged, we sincerely apologize for the inconvenience. In such instances, please follow these steps:

  1. Document the Damage: Carefully check the package and its contents to assess the damage. Take clear photos of the damaged item(s) and the packaging.
  2. Contact Us: Get in touch with our customer support team here or by emailing us at [email protected]. Provide the following details to expedite the process:
    • Your order number.
    • A brief description of the damage.
    • The photos you took of the damage and packaging.
  3. Wait for a Response: Our team will review your case and respond promptly with a resolution. This may include sending a replacement item, issuing a refund, or providing additional instructions.

We appreciate your patience and understanding as we work to resolve the issue quickly.

If a package(s) is lost, we will assist you in working with the carrier to open an investigation. During this time you have the option to remake your order. If the original package is located, the customer will be responsible for the cost of both orders. If the package is not located, you are responsible for costs incurred with the original shipment.

If, for any reason, your order is not received on time; a credit CANNOT be issued for package contents. If you paid for expedited shipping, and the delay did not occur because of severe weather or other act of nature, a request for a refund of any paid expedited shipping charges will be honored.

In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please reach out to our customer support team here or email us at [email protected].

Returns & Refunds

Returns must be initiated within 30 days of receiving your order to receive a full refund to the original payment method. Alternatively, refunds must be initiated with 90 days of receiving your order to receive a store credit. Items must be unused, unwashed, in new condition, and in the original packaging (whenever possible), with the original receipt or packing slip.

All sales are final on select visors or items that are ordered from our Design Your Own (DYO) builder and cannot be returned. No refunds or merchandise credits will be given.

Free Gift With Purchase items must be sent back with your order if your return request is for a full refund. If the Free Gift With Purchase items are not returned, their retail value will be deducted from the overall refund due.

You can expect your refund to be processed within 5 - 7 working days or fewer, after our returns department processes the returned item.

If you'd like to proceed with a return, please visit our Returns Center.

Returns must be initiated within 30 days of receiving your order to receive a full refund to the original payment method. Alternatively, refunds must be initiated with 90 days of receiving your order to receive a store credit. Items must be unused, unwashed, in new condition, and in the original packaging (whenever possible), with the original receipt or packing slip.

Free Gift With Purchase items must be sent back with your order if your return request is for a full refund. If the Free Gift With Purchase items are not returned, their retail value will be deducted from the overall refund due.


Return by mail

Visit our Returns Center to initiate the return process. You will need to enter your order number and email address to start. Follow the instructions and select the items that you want to return. Once your request is approved, you will receive a confirmation email with shipping instructions. 


Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 5 - 7 working days after approval.


Non-Returnable items

Certain items may not be eligible for return. All sales are final on gift cards, personalized items, and items ordered from our Design Your Own builder. No refunds or merchandise credits will be given.

Once your return has been received and inspeted, you will be notified via email. You will also be informed about the approval or rejection of your refund request.

If your refund is approved, please allow 5 - 7 working days for the refund to reflect in your account.

All sales are final on items ordered from our Design Your Own (DYO) builder and cannot be returned. No refunds or merchandise credits will be given.


All sales are final on personalized* items and cannot be returned. No refunds or merchandise credits will be given.

*Personalization is the addition of text to the back of any headwear item, monograms to visors, or any product purchased through our Design Your Own builder.

Product Information

Standard Fit7 1/8 – 7 5/8 (57.6cm circumference)
Junior Fit
6 1/2 – 6 7/8 (54cm circumference)
Small Fit
6 3/4 – 7 1/8 (55.6cm circumference)
XL Fit
7 3/4 – 8 (60cm circumference)

When selecting a size in the drop-down, we include the traditional fitted hat/cap size for your reference. In addition to our Standard Fit, Imperial also offers Junior Fit, Small Fit, and XL Fit caps.

The way to measure your hat size is to use a tape measure (or a length of string that you will have to hold up to a tape measure) to determine the length. Place the string or tape around your head about 1/8" above your ear, across the mid-forehead, completely around your head. Hold the tape firmly, but not too tightly. By doing this, you will be measuring your head exactly where the hat will sit, which will usually be the largest point. Take your measurement number and divide by PI or 3.14. 

For example, if your measurement is 23", if you divide by PI you'll get 7.32 or 7 1/4 to 7 1/2 sizing.

If your measurement falls between sizes, choose the next largest size.

30 Pant Size
32 Imperial Belt Size 
32 Pant Size 
34 Imperial Belt Size 
34 Pant Size 
36 Imperial Belt Size 
36 Pant Size 
38 Imperial Belt Size 
38 Pant Size 
40 Imperial Belt Size 
40 Pant Size 
42 Imperial Belt Size

For odd sized waists, please add 3 inches to the belt size. For example: a 35 inch waist would wear a 38 inch Imperial belt.

Most caps have the style number on the inside sweat label. Style numbers can be searched for on imperial1916.com and it will take you to the blank item on our website. 

WPL285 will appear on the inside sweat label of all caps. This is not a style number. This is our company's RN number, so this will actually be on any hat that is imported from an overseas factory. 

When you are unable to identify a product/style on your own, you can reach out to our customer support team here or by emailing us at [email protected]. Please provide photos (multiple views) of the hat, as well as the inside sweat label, and we will do our best to identify it.

If you have an older cap/style that we no longer carry, we will do our best to provide you with similar options. 

Unfortunately, we are not able to provide replacements for items that were purchased directly from a golf course, retailer, or event if it is not one that is offered at imperial1916.com. 

We recommend spot cleaning by hand to retain both the color and the shape of the hat. Use cool to warm water, mild detergent only after testing in an inconspicuous area, and gently rub the spot with a clean washcloth. Rinse with cool water. Gently press with a towel to dry.

Important notes:

  • We strongly advise against putting your Imperial hat in the washing machine or a dishwasher.
  • You should not use bleach to clean any of our products.
  • Our products should not be dry cleaned.

Personalization & Design Your Own

Most of our blank caps and hats allow for personalization and is offered on each product page, if available. On hats that allow for personalization, you will be able to use our pre-selected logos on the front of the caps and have your personalized text on the back only. Personalized text cannot be added to the front of any headwear.

The colors and sizes of the pre-selected logos available on our site cannot be changed.

If you are looking to add your own logo to one of our hats or add text to the side or back as embroidery, you can visit our custom.imperial1916.com website to do so.

Personalized text is added to the back of your cap in two font choices: block or script. See below for examples.

Block Font Script Font

You can personalize the back of the product with up to 20 characters.

Imperial reserves the right to accept or reject any orders that contain designs, logos, or text that we deem offensive, inappropriate, or otherwise unacceptable. Below is a list of specific restrictions that apply to Design Your Own & Personalized orders. Please review these guidelines carefully before placing your order.

  • No professional sports team names or nicknames
  • No college or university names or nicknames
  • No collegiate mascot names or references
  • Only alpha numeric characters (e. g. A, u, 2, etc) and spaces allowed
  • No non-alpha numeric characters or special characters (e. g. $, #, @, &, etc)
  • No trademarked brands, words or phrases
  • No profane or vulgar language

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